From first question to everyday care.
Straightforward answers to help you prepare.
Five steps to get started.
Application and installation are subject to Coway’s approval and the selected agreement.
Frequently asked questions.
Before you apply
Is this Coway Malaysia’s official website?
No. This is an independent Coway product guide. Please verify your advisor with Coway before proceeding.
How do I choose a product?
Start with your space, the functions you need and the complete plan terms. Our guide helps you compare the options.
Are the prices guaranteed?
No. Prices are published reference prices and may change. Confirm the current quotation, service and contract before applying.
How do I verify my advisor?
Ask for the advisor’s name and agent code, then use Coway Malaysia’s official contact channels to verify the details.
What happens after I choose a model?
Confirm the product, price and terms with your advisor. Applications and installation remain subject to Coway’s process and approval.
Can I buy instead of rent?
Selected products offer outright purchase. Compare the included service and warranty with the rental plan.
What details should I prepare?
Start with your preferred product, approximate location and questions. Do not send bank details, passwords or verification codes through this site.
Installation and care
What is Heart Service?
Heart Service is scheduled professional care for eligible products. The work and frequency depend on the model and selected agreement.
How does Self-Service work?
Selected models offer a self-service option with filter delivery. Check the exact replacement schedule and inclusions for your model.
Is installation included?
Standard installation and any additional work depend on the product, site conditions and agreement. Ask for a written quotation.
What if I move home?
Contact Coway through official channels to discuss relocation, applicable charges and installation at the new address.
How do I request repairs?
Use Coway Malaysia’s official support channels and keep your model and agreement details ready.
Payment, plans and offers
Where should I make a payment?
Follow the payment instructions in your official Coway application or agreement. Verify unexpected requests directly with Coway.
What happens at the end of my contract?
Options depend on your agreement. Check the obligation, ownership and return terms in the contract.
Does the RM20 promotion apply to every model?
Promotions differ by product and plan. Confirm the promotional period, subsequent monthly price and all terms before applying.
Not sure where to start?
Compare your space, needs and plan before deciding.