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Heart Service or Self-Service?

Prepared 6 November 2026 · Coway Team

Compare the maintenance routine as well as the price.

Professional visits

Heart Service provides scheduled care for eligible products. The work performed, visit frequency and service duration depend on the model and agreement.

Caring for it yourself

Selected models offer a self-service option with filter deliveries. Confirm which parts are delivered, how frequently and what maintenance you must perform.

Ask for the details

Ask whether extra filters or installation work may be charged and whether the care period matches the rental period. Compare the final amounts for the exact model.

Think about the routine

A lower price may require you to carry out tasks yourself. Ask the advisor to show the model-specific instructions, the parts involved and how deliveries are arranged. If you prefer a scheduled visit, ask what the service person does and what is outside the visit.

Match the same model and term

Use two quotations for the same model, colour and obligation period. Write down the regular monthly price, promotional period, service or filter schedule and any installation charges for each. If a model does not offer one of the care types, ask about another model rather than assuming the option exists.

Quick comparison

TopicWhat to check
MaintenanceAsk who performs each task and how often.
Replacement filtersCheck delivery or visit timing for your model.
Cost and termCompare the same model and obligation period.

Source: Coway Malaysia ↗

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